Warranty Information – PrimaDek Product and SoftDecks Installation Guarantee

At SoftDecks, we are committed to ensuring the quality and durability of our PrimaDek products and the workmanship of our installations. This warranty page outlines the details of the product guarantee from PrimaDek and our installation and workmanship guarantee.

PrimaDek Product Guarantee (2 Years):

• Material Integrity: Protection against any manufacturing defects in the PrimaDek™ material.
• UV Stability: Assurance that the colour will not fade excessively due to exposure to sunlight.

SoftDecks Installation and Workmanship Guarantee:

• Coverage: SoftDecks offers a 2-year installation and workmanship guarantee on marine flooring installations performed by our skilled team. This guarantee ensures that the installation is performed to the highest standards of craftsmanship.

• Exclusions: SoftDecks’ installation guarantee does not cover any issues arising from chemicals, improper use, or cleaning methods that do not adhere to our recommendations.

What is Not Covered

This warranty does not cover:

• Damage caused by improper installation, maintenance, or use not in accordance with SoftDecks guidelines.
• Wear and tear from normal use, including but not limited to scratches, scuffs, and dents.
• Damage resulting from excessive or abusive use, including exposure to harmful chemicals, solvents, or fuel.
• Discolouration or damage caused by prolonged exposure to environmental elements outside the recommended usage.
• Damage caused by pets (including but not limited to scratches and stains).

Making a Guarantee Claim:

If you believe that your PrimaDek product or the installation performed by SoftDecks is subject to a guarantee claim, please follow these steps:

1. Contact our customer support team at customerservice @softdecks.com to initiate the claim process.
2. Provide proof of purchase, a detailed description of the issue, and any supporting images or documentation.
3. Our team will review your claim and work with you to assess the situation and determine an appropriate resolution.

Resolution Options:

Based on the outcome of our assessment, we will provide one of the following resolutions:

• Repair or replacement of the affected product or installation, at our discretion.

• A refund for the product or installation, depending on the circumstances and guarantee coverage.

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser. It is void if the product is used for commercial purposes or if it is removed and reinstalled. SoftDecks’ liability under this warranty is limited to the repair, replacement, or refund of the defective product, and shall not extend to any incidental or consequential damages arising from the use of the product.

Care and Maintenance

To ensure the longevity of your PrimaDek™ flooring and maintain warranty coverage, please follow our care and maintenance guidelines:

• Regularly clean the flooring with mild soap and water.
• Avoid using harsh chemicals or solvents.
• Keep pet nails trimmed to prevent scratches.

For detailed care instructions, please visit our Care & Maintenance page.

Additional Information:

Our guarantees are provided to the original purchaser and are non-transferable. It is crucial to follow the recommended installation and care instructions to ensure the longevity of your product and the coverage of the guarantees.

Contact Us:

If you have any questions, concerns, or need to initiate a guarantee claim, please contact our customer support team at customerservice @softdecks.com

At SoftDecks, we are dedicated to delivering high-quality marine flooring solutions and ensuring your satisfaction with our products and installations. Your trust is essential to us, and we are here to assist you with any guarantee-related inquiries or claims.